EH&S Implementation Consultant Oakville ON


05/23/2017


THE OPPORTUNITY:



At VelocityEHS our goal is to deliver the most complete, the most user friendly, and the quickest and easiest-to-implement EHS, sustainability and risk management platform available.Our EH&S Implementation Consultants are a highly knowledgeable and customer driven team that represents VelocityEHS professionally through the application of their knowledge and skills.This dynamic team works with our enterprise customers to successfully implement our solution, bring industry knowledge back to the product team, provide internal support for implementation questions, brainstorm solutions, and act as the hub of communication to all project team members.They do this by understanding the customers goals and delivering comprehensive system product implementations and training.As a member of this team you will have the opportunity to lead by example to ensure superior professional services and execution of repeatable implementation strategies that improve the overall training process and customer experience.



The VelocityEHS work environment is dynamic, innovative and entrepreneurial. We have a results-oriented culture that demands intelligence, teamwork and follow-through. If you have these qualities and take pride in being an exceptional people leader and technical resource, then this is the job for you - check out the details below and apply now.



PRIMARY DUTIES AND RESPONSIBILITIES:



Define objectives and business needs of customers and identify most appropriate solutions for setting up and configuring their VelocityEHS system.


Speak with customers EHS Personnel to understand their EHS program needs and design solutions for meeting their needs with our software product.


Advise customers how to use the software most effectively for meeting the EHS program needs.


Manage multiple scoping, scheduling, and general organization, in conjunction with other teams to ensure seamless implementation of services to customers.


Conduct customer consultation via the telephone and web conferencing tools to new and existing customers.


Following up with customers post-training to verify proper installation and use, and to answer further questions.


Facilitate resolution when a technical issue is encountered by working with VelocityEHS Technical Support.


Provide support for system configurations, project and training related questions during the sales process.


Communicate requests for system enhancements or modifications to the Product Manager.


Full-cycle management of multiple large-scale and Enterprise customer implementations simultaneously, balancing and prioritizing competing demands for quality, scope, time and cost of each project.


Understand customers goals and requirements and communicate them effectively.


Establish and communicate clear and achievable objectives for each implementation.


Proactively identify issues and risks and resolve conflict, escalating when and where appropriate to keep project team functioning at a high level.


Manage and document all interactions between the customer and VelocityEHS using our CRM tool while reporting lessons learned and status updates as needed or requested.


Work with Sales and Professional Services teams to plan onboarding and project strategies; while assisting in developing repeatable strategies to improve processes


Probe for sales opportunities for additional products and/or services.


Travel to customers locations to conduct onsite consultations and training sessions, as needed or requested.


Subject Matter Experts (SME) Maintain/retain KMI product and services knowledge at all times.



Experience and Qualifications:



Bachelors degree or College Diploma in Sustainability, Business or related field, or equivalent work experience in the EHS industry.


Knowledge of Environmental Health & Safety and/or Sustainability industry and legislation


Familiarity with web conferencing software, such as GoToMeeting, a plus.


3-5 years of customer service or training experience in a phone/web training environment.


Exceptional people leader and technical resource, customer-satisfaction-driven, self-sufficient and dependable.


Excellent Customer Service skills with a strong customer-driven personality that champions the team to take ownership of issues and follow through to completion.


Advanced experience in customer or meeting facilitation.


Excellent verbal and written communication skills, including experience in articulation of issues, risks and proposed solutions.


Strong attention to details, policies and procedures with the ability to identify and recommend improvement opportunities.


Excellent multi-tasking, organizational and prioritization skills.


Strong computer literacy and skills for navigating websites and web based products/solutions


Proficient with the use of Microsoft Office 2003-2010 products (Outlook, Word, Power Point, Excel, etc.).


Effective team player, quick learner, and self-motivated.


Passionate about his/her work.



Preferred Qualifications:



Experience in a Software as a Service (SaaS) environment and training Fortune 1000 companies, a plus



Desired Personal Profile:



Self-starter that is able to collaborate actively with others in a cross-functional team


A mentor and coach with a lead by example attitude


Flexible and able to work within established branding and product specs


Roll-up your sleeves attitude to get things done


Passionate and intimately knowledgeable about all things Health and Safety


Empathy and ability to identify with a user mindset and understand business needs



Interested candidates are requested to submit a resume and cover letter through to careers@ehs.com. Salary is commensurate with experience.



VelocityEHS is an equal opportunity employer and welcomes applications from all interested parties. We thank you for your interest, however, only those candidates selected for an interview will be contacted.

ABOUT VelocityEHS



VelocityEHS is a trusted supplier of EHS Management Information Systems (EMIS) to global manufacturing, energy, mining, biotech, food service, and transportation companies ranging in size from a hundred to over half a million employees.



The VelocityEHS Software Suite helps companies operate more sustainably, safely, and efficiently. By focusing on a rich and intuitive end user experience VelocityEHS has developed an unparalleled record of user acceptance and implementation success. VelocityEHS enables companies to reduce injuries, increase the effectiveness of regulatory compliance initiatives, perform audits and inspections, manage greenhouse gas reporting, and initiate or improve corporate sustainability programs.



VelocityEHS Core Goals

  • Our workplace engages each of us to realize company and individual growth goals
  • Our customer experience lifecycle creates a community of advocates
  • Our product delights users and improves how they do their jobs
  • Our financial performance enables us to realize our vision

At VelocityEHS, our values shape and influence all of our decisions and actions.

These core values are demonstrated by all employees and contribute directly to results related to:
Product and Quality, Customer Experience, People, Business Development, Operations and growth.



Interested candidates are requested to submit a resume, cover letter, and salary expectations through careers@ehs.com. Salary is commensurate with experience.



We are an equal opportunity employer and welcomes applications from all interested parties. VelocityEHS encourages applications from all qualified candidates. Our company has a great record of accommodating persons with disabilities. Contact us through careers@ehs.com, if you need accommodation at any stage of the application process or want more information on our accommodation policies. We thank you for your interest, however, only those candidates selected for an interview will be contacted. No agencies please.

Read More

Copyright © 2017 Americanlisted.com, All Rights Reserved.
Designated trademarks and brands are the property of their respective owners.