Service Manager in Columbus, Ohio

Company: Tire Discounters


Requisition Number Post Date 6/29/2017 Title Service Manager City Columbus State OH Description



Company Description:



Tire Discounters (), Headquartered in Cincinnati, Ohio, is a Midwest based family owned company. Started in 1976, the company has grown from 1 store in the late 70s to over 100 stores


and still growing! Tire Discounters stores are located in many major cities throughout Ohio, Kentucky, Indiana, Georgia, and Tennessee. Our company was rated the 8th largest independent tire distributor in the United States. Voted as #1 Tire Store


in Cincinnati for 7 years running!



Tire Discounters provides strong support, training and opportunity for advancement for all individuals with the ability and desire to grow with the company.



Service Manager Job Description



Position Overview:



The Service Manager is primarily responsible for developing, directing, and supervising a team of Service Technicians and Tire Technicians in their respective job duties. He or She is responsible for holding the team accountable to performing the highest


level of service on the vehicle as well as achieving Outstanding Customer Service results. Above all, the Service Manager is held accountable for ensuring consistent and clear communication between the shop and the customers. In addition to the Service Managers


primary management responsibilities, the Service Manager will also partner with the sales staff as needed to answer phones, assist customers at the front counter, and help with scheduling and other tasks as needed. The Service Manager position reports to the


General Manager.



Key Accountabilities:

  • Supervise service technician and tire technician staff.
  • Evaluate the performance of service technician and tire technician staff.
  • Assist in the hiring, discipline and termination of shop staff.
  • Monitor and manage the workflow in the bays and keep sales staff informed on waiting times.
  • Enforce all safety policies ensuring all safety goggles are worn, proper clothing is worn and all employees are working in a safe and clean environment.
  • Ensure continuous and consistent enforcement of all Tire Discounters policies and procedures.
  • Build and maintain a team effort consistent with the goals of the company.
  • Exercise strong, fair and consistent leadership with all employees.
  • Meet or exceed Tire Discounters Performance Standards for quality and speed of service for our customers.
  • Ensure all diagnostic procedures are followed and appropriate recommendations are given to the customers.
  • Enforce with all employees that the customer is our highest priority so that our integrity will never be questioned.
  • Ensure every vehicle has been inspected for needed services.
  • Ensure customers are satisfied with the services performed.
  • Assist at the sales counter as needed.
  • Maintain cleanliness and care of every customer vehicle.

Experience Requirements:

  • High School Diploma or equivalent experience, college degree is a plus.
  • Previous mechanic experience.
  • A.S.E. Certification Preferred.
  • Proven history of successful management/supervisory experience.
  • Ability to work well under pressure.
  • Strong Time Management skills.
  • Valid In-state Drivers License.
  • Strong telephone, verbal and written communication skills.


Requirements

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